Get your personal AI Review Response Generator

React 3x faster to every customer review with individual responses written by your personal AI assistant. Your review assistant speaks every language and works for all types of reviews. Simple copy and paste tool to respond directly in review platforms (e.g. Google, Booking or Tripadvisor) or in your review management software.
Sign up for free and answer to your customer feedback in no time!

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4.8 out of 5 based on 193 reviews.

Join our 2000+ happy customers:

· BENEFITS

Reduce Response Times and Costs

Our AI generates answer instantly. If you don’t like it, generate a new reply within seconds

Respond with a Personal Touch – No Templates

We generate unique and human-like responses, making customers feel value

Improve Overall Star Rating

We help you answer every review, which increases your overall rating (HBR study)

Increase Online Reputation

Not only customers see that you care about individual feedback, but also potential future customers

Boost Your Response Rates

Achieve 100% response rates effortlessly with our cutting-edge AI

Easy to Use Software From Day 1

Just copy a review into MARA and generate individualized responses in seconds

Saves Brain Power for the Day

Never start from a blank page again and answer your reviews whenever you have a minute

Consistently High Quality

Get your entire team working on review responses without sacrificing quality

· REFERENCES

Loved by hotels and businesses of all sizes

General Management

12.18. Hospitality Mgmt

It's truly fascinating how this tool writes suitable responses to very specific reviews right before my eyes.

Marketing Manager

Hotel Stadt Hamburg

I'm really impressed with the choice of words of the AI. It really feels more human than I imagined it to be.

Rooms Division Manager

Roomers

Before using MARA, writing a reply from scratch took me 5-10 minutes. Now I only need 2 minutes maximum for some refinements.

General Manager

EMA House

I love that I don't have to start from scratch. Especially on stressful days, MARA helps to answer all my reviews quickly and easily.

Front of House Manager

The May Fair London

We have been well impressed with MARA and the support it provided in responding to our reviews. We were able to generate over 100 personalized responses in a day with MARA.

Guest Experience Manager

The Westin London City

The new algorithm rocks – the updated version is more precise, intuitive and eloquent than the previous one. Good job.

Managing Director

Neumühle Resort & Spa

The tool solves a real pain for me. It's definitely one of the most innovative solutions I've seen in hospitality technology lately.

General Manager

Gekko House

MARA helps me respond to all guest feedback individually, without templates, and achieve a 100% response rate.

Executive Office Manager

7Pines Resort Ibiza

I answer every guest review personally. With MARA, I've gotten much, much faster as I don't start from a blank page. It saves so much time and brainpower for the rest of my day.

Executive Assistant

7Pines Resort Sardinia

The MARA assistant does the job for me and saves me so much time with almost perfect suggestions.

General Manager

Halbersbacher Hospitality

With the click of a button, I can generate individual responses to reviews in any language. This saves so much time and guests feel more valued.