Discover the Best POS Systems for Hospitality in 2024

Point of Sale (POS) systems help businesses streamline operations, enhance customer experiences, and integrate seamlessly with other hotel management technologies. This article aims to guide you through the best POS systems for hospitality in 2024, detailing their features, advantages, and why they are essential for your business.

What is the difference between a POS and a PMS system?

A POS (Point of Sale) system and a PMS (Property Management System) serve distinct but complementary functions in the hospitality industry. A POS system primarily handles transactions and sales processes, managing everything from order taking to payment processing. It's crucial for restaurant operations, retail outlets within hotels, and any service that involves direct sales to guests. POS systems also manage various back of house tasks, including inventory control and staff management, to ensure smooth operation. In contrast, a PMS system manages hotel operations such as reservations, guest check-in and check-out, room assignments, and billing. It integrates various hotel departments to ensure smooth and efficient operations.

To learn more about PMS systems for hotels, read our article Choosing the Best Hotel Property Management Systems: Top PMS Software Compared

What are the four types of POS systems?

Understanding the different types of POS systems can help you choose the best one for your needs:

a. Legacy POS systems

Traditional, hardware-based systems are commonly referred to as "legacy" POS systems. These systems, used by 81% of independent operators, have been around for quite some time and are known for their reliability and robustness. Typically, they require on-site servers and maintenance to function effectively. Legacy POS systems often include components like a cash drawer, POS terminals, and card readers for seamless payment processing.

b. Tablet-based POS systems

Tablet-based POS systems utilize tablets for a more modern and mobile approach. These restaurant POS systems offer flexibility and ease of use, making them ideal for dynamic environments where mobility is an advantage. Staff can easily move around with the tablets, process transactions, and manage the POS software efficiently, enhancing the overall service experience.

c. Mobile POS systems

Mobile POS systems, also known as epos, operate on smartphones, providing enhanced flexibility for businesses. These restaurant POS systems allow staff to take orders and process payments from anywhere within the establishment, improving customer service and reducing wait times. Mobile POS systems are equipped with features such as card readers and POS software, facilitating efficient payment processing. Notably, 54% of businesses have adopted mobile POS systems for processing transactions, highlighting their growing popularity.

d. Cloud-based POS systems

The cloud POS system industry is projected to grow significantly, from USD 4.74 billion in 2022 to USD 14.76 billion by 2030, with a compound annual growth rate (CAGR) of 15.25%. Cloud-based POS systems store data online, enabling remote access and real-time updates. These restaurant POS systems offer scalability, reduced hardware costs, and enhanced data security.

With features like POS terminals and integrated POS software, cloud-based systems ensure efficient payment processing and robust disaster recovery capabilities, making them a versatile and future-proof choice for many businesses. Additionally, many cloud-based solutions offer a free plan restaurant software option to start with basic functionalities and scale as needed.

What are the key features to look for in the best POS systems for hotels?

When selecting a POS system for your hospitality business, consider these essential features:

a. PMS integration

Seamless connectivity with property management systems ensures unified operations. This integration allows the POS system to sync with hotel management software, streamlining processes such as room charges and guest services.

b. Inventory management

Effective POS software should include robust inventory management tools to track and manage stock levels, orders, and deliveries efficiently. This feature helps maintain optimal inventory levels, reduce waste, and ensure that all items are available when needed. For restaurants, effective back of house management is crucial to ensure smooth operations.

c. Payment processing

Secure and versatile payment processing options are crucial for handling various transaction types. The primary concern among hospitality executives is fraudulent payments, cited by 68% of respondents. A reliable POS system should support contactless payments, card readers, and traditional payment methods, while also offering integration with popular accounting software like QuickBooks to manage processing fees and financial records.

Enhancing your profitability also demands a good RMS. Read our article 7 Best Hotel Revenue Management Systems: An In-Depth Comparison.

d. Robust reporting

Advanced analytics and reporting capabilities are essential for informed decision-making. With 57% of hotels looking to digitize the check-in and checkout process to mine data for operational optimization, a POS system with comprehensive sales reports and analytics tools can provide valuable insights into sales trends, customer behavior, and overall business performance.

e. Cloud-based

The benefits of a cloud-based POS system include accessibility, data security, and real-time updates. With 35 percent of companies in the travel and hospitality sector familiar with cloud technology, this feature allows for remote access and easy scalability, enhancing disaster recovery capabilities and reducing the need for extensive on-site hardware like cash drawers and POS terminals. Many cloud-based systems also offer a free plan restaurant software option to get started.

f. Customer support

Reliable and responsive customer support is vital to address any technical issues or queries promptly. Sixty-four percent of consumers in the hospitality industry expect companies to respond and interact with them in real time. A POS system with excellent customer support can ensure smooth operations and minimize downtime.

By focusing on these key features, you can select a POS system that enhances efficiency, improves customer service, and supports the overall growth of your hospitality business.

Furthermore, aside from POS software, numerous innovations are rapidly being introduced to the hospitality market. This includes tech hardware, advanced servers, and more. To learn more about them, read our article The Hospitality Tech Stack - An Overview of the Systems Hotels Really Need

What are the best POS systems for hospitality in 2024?

Here are the best POS systems for hospitality in 2024, each offering unique features and advantages:

a. Shiji Group

Shiji Group's fully integrated restaurant management software offers comprehensive features such as ePOS, employee management, and advanced payment processing. This system helps track inventory efficiently and is designed to accept payments through various methods. Shiji Group, along with its 80+ subsidiaries and brands, provides technological solutions to over 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets.

Pros: Comprehensive feature set, robust hardware options, excellent for large operations.

Cons: Higher processing fees, may require additional training for staff.

b. Oracle Hospitality

Oracle Hospitality is highly rated for luxury hotels, offering flexible and user-friendly POS software that integrates seamlessly with other systems. This POS system includes robust inventory management, a reliable cash drawer, and versatile payment processing options. Impressively, 50.93% of Oracle Hospitality customers are from the United States, highlighting its strong presence and reliability in the market.

Pros: Comprehensive features, strong integration capabilities, excellent customer support.

Cons: Higher processing fees, more expensive hardware.

c. HotelTime

HotelTime offers a superior cloud-based POS system ideal for resorts and properties with high average daily rates (ADR). It provides efficient inventory management and supports online ordering and contactless payments. Currently, HotelTime systems are running in more than 640 hotels and restaurants across 20 countries worldwide.

Pros: Scalable cloud-based system, real-time updates, strong inventory tracking.

Cons: Initial setup can be complex, and requires reliable internet connectivity.

d. Aleno

Aleno provides state-of-the-art guest management software that optimizes capacity and increases sales. It includes features like receipt printers, add-ons for enhanced functionality, and seamless ePOS integration. Aleno, the Digital Assistant for restaurants and hotels, boasts more than 30 integrations with POS, PMS, and other systems.

Pros: Innovative guest management, easy to use, enhances sales through optimized operations.

Cons: Limited hardware options, can be costly for smaller businesses.

e. Bit Soft SA

Bit Soft SA offers an intelligent cloud POS system implemented in over 1,300 locations worldwide, with 24/7 support. It includes powerful inventory management tools, a cash drawer, and versatile payment processing options. Their CRM has facilitated 25,000,000 euros worth of loyalty transactions, underscoring its effectiveness and reliability.

Pros: Cloud-based, excellent customer support, scalable.

Cons: Subscription-based pricing can add up, and requires stable internet.

f. HotelKey

HotelKey features a user-friendly interface designed to get your outlet up and running quickly. It supports payment processing, and inventory management, and includes essential POS hardware such as card readers and receipt printers. HotelKey is trusted by five large enterprises, including Hilton and G6 Hospitality, and is implemented in over 12,500 hotels.

Pros: Easy setup, intuitive interface, good value for money.

Cons: Limited advanced features, may require additional add-ons for full functionality.

g. Mews

Mews offers an end-to-end restaurant management platform that connects ePOS, inventory management, payment processing, and digital orders. This system is ideal for businesses looking to streamline operations and improve efficiency. Mews powers 5,000 customers across more than 85 countries, showcasing its extensive reach and reliability.

Pros: Comprehensive end-to-end solution, excellent for integrating various operations, robust reporting features.

Cons: Higher initial investment, the potential for increased processing fees.

These POS systems represent the top picks for hospitality businesses in 2024, each offering a range of features to enhance operational efficiency, improve customer service, and support business growth. Whether you need advanced inventory management, flexible payment processing, or a user-friendly interface, there is a POS system to meet your specific needs.

Why is POS so expensive?

The cost of POS systems can be high due to several factors, each contributing to their value and functionality in the hospitality industry:

a. Advanced technology

The best restaurant POS systems and hotel POS incorporate high-end hardware and sophisticated software solutions. This includes state-of-the-art point of sale terminals, EMV-enabled card readers, self-service kiosks, and receipt printers that enhance the efficiency of operations and customer interactions.

b. Comprehensive features

Modern POS software offers a wide range of integrated functionalities such as inventory management, customer loyalty programs, employee management, and detailed analytics. These features are designed to streamline operations, improve customer satisfaction, and provide insightful data for decision-making.

c. Maintenance and support

POS systems often come with ongoing technical support and regular updates. This ensures the system remains efficient, secure, and compatible with the latest advancements. Reliable support services are crucial for quick service environments where any downtime can significantly impact revenue.

d. Security measures

Robust security features are essential to protect sensitive data, such as payment information and customer details. Advanced POS systems include encryption, secure payment processing, and compliance with industry standards to safeguard against fraud and data breaches. This is especially important for digital transactions such as OTAs booking and online ordering.

e. Integration capabilities

The ability to integrate with other systems, such as property management systems (PMS), reservations platforms, and customer relationship management (CRM) tools, adds to the overall cost. These integrations allow for unified operations, enhancing the overall efficiency and guest experience.

f. Customizable solutions

High-quality POS systems often offer customizable solutions tailored to specific business needs, such as ePOS systems for restaurants, gift card processing, online ordering and booking, and support for various payment methods, including contactless payments. This customization increases the initial cost but ensures that the system meets the unique requirements of the business.

g. Hardware requirements

Investing in reliable and durable hardware, such as advanced servers, quick service terminals, and robust receipt printers, adds to the cost. High-quality hardware ensures longevity and minimizes the need for frequent replacements. Furthermore, it's also essential that such hardware equipment is easy to use, even for busy hotel staff working on full service restaurant and hotel work and back of house tasks.

h. Scalability

The ability of a POS system to scale with the growth of a business is another cost factor. Scalable solutions that can adapt to increased transaction volumes, additional locations, and expanding service offerings are typically more expensive but provide long-term value.

Overall, the investment in a POS system is justified by the comprehensive features, advanced technology, and robust support that these systems offer, ensuring efficient and secure operations in the competitive hospitality industry.

What POS system is the cheapest?

Cost-effective point of sale (POS) systems often come with trade-offs in terms of features and capabilities. When looking for an affordable solution, it's essential to balance cost with the functionalities necessary for efficient operation. Basic mobile or tablet-based POS systems, such as those offered by Bit Soft SA and HotelKey, are generally the more cost-effective options for hospitality businesses in 2024. These systems typically come with lower subscription fees and hardware costs, making them accessible for smaller establishments or those just starting out. Additionally, they often include essential features like inventory management, payment processing, and customer loyalty programs, though their integration capabilities might be more limited compared to higher-end solutions.

POS systems with free plans have optional paid add-ons for additional features are another affordable option. These systems often provide basic functionalities at no cost, allowing businesses to scale up by purchasing add-ons as needed. For example, Bit Soft SA offers a cloud-based POS system with powerful inventory management tools and versatile payment processing options, implemented in over 1,300 locations worldwide. HotelKey, on the other hand, features a user-friendly interface with essential POS hardware such as card readers and receipt printers, making it an excellent choice for quick service environments. Both systems provide cost-effective solutions without compromising too much on functionality, making them suitable for businesses seeking to balance affordability with operational efficiency.

What is the most widely used POS system?

In the hospitality industry, certain point of sale (POS) systems stand out for their widespread adoption due to their robust features and reliability.

Oracle Hospitality is one of the most widely used POS systems, especially favored by large hotels and luxury brands. This hotel and restaurant POS system offers comprehensive features such as advanced inventory management, seamless integration with QuickBooks, and robust employee management tools. Its ability to track inventory accurately and support various hardware components like kiosks, receipt printers, and EMV card readers makes it a top choice. Additionally, Oracle Hospitality's strong customer loyalty programs and efficient reservation systems help enhance guest experiences and streamline operations.

HotelTime is another popular choice, particularly among resorts and properties with high average daily rates (ADR). This cloud-based ePOS system offers extensive capabilities such as online ordering, customer loyalty programs, and real-time inventory tracking. Its flexibility and ease of use, combined with strong hardware support and reliable servers, make it ideal for quick service environments.

Shiji Group is a prominent player in the hospitality POS market, known for its fully integrated restaurant management software. This system includes features such as ePOS, employee management, and advanced payment processing. Shiji Group's POS system is designed to accept payments through various methods and offers powerful inventory management tools. Its widespread adoption in over 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets highlights its reliability and effectiveness in managing complex hospitality operations.

What POS system do hotels use?

Hotels frequently utilize point of sale (POS) systems that seamlessly integrate with their Property Management Systems (PMS) to ensure efficient operations and an enhanced guest experience.

One of the top choices is Oracle Hospitality, which is renowned for its reliability and comprehensive feature set. This restaurant POS system is particularly favored by luxury and large-scale operations due to its robust hardware, efficient servers, and versatile payment processing capabilities. Oracle Hospitality supports advanced inventory management, which helps hotels track inventory accurately and integrates seamlessly with QuickBooks for streamlined accounting. It also offers sophisticated customer loyalty programs and efficient reservation management, which are crucial for maintaining high service standards.

Shiji Group is another widely used POS system in hotels, known for its comprehensive restaurant management software. It includes ePOS, employee management, and advanced payment processing capabilities. Shiji Group's system supports various payment methods and robust inventory management, making it an excellent choice for hotels looking to streamline operations and improve service quality. The extensive use of Shiji Group's solutions in over 91,000 hotels and 200,000 restaurants demonstrates its effectiveness and reliability in the hospitality industry.

HotelTime is another popular choice, especially among resorts and high ADR properties. This cloud-based ePOS system provides extensive functionalities such as online ordering, customer loyalty programs, and real-time inventory tracking. Its flexibility and ease of use, combined with strong hardware support and reliable servers, make it ideal for quick service environments. Hoteltime’s scalable solution ensures that hotels can manage their operations smoothly, from accepting payments to managing reservations.

What is the best restaurant POS system?

When it comes to the best restaurant POS system, several standout options lead the field due to their robust features and adaptability. Square for Restaurants (Square POS) is widely acclaimed for its intuitive interface and flexible setup, making it an excellent choice for various restaurant types. This restaurant POS system offers features such as integrated online ordering, track inventory, and customer loyalty programs. It also supports seamless payment processing through EMV-compliant hardware and can easily integrate with QuickBooks for efficient employee management and financial tracking.

Toast POS is another top contender, favored for its comprehensive set of features designed specifically for the restaurant industry. This system excels in managing quick service operations with functionalities that include kiosk ordering, advanced EPOS capabilities, and integrated loyalty programs. Additionally, Toast provides excellent support and a range of add-ons to enhance reservation management and streamline employee management.

Lastly, TouchBistro is noted for its powerful restaurant management tools and its ability to handle complex operations with ease, including inventory tracking and customer loyalty programs. All three systems offer varying degrees of customization, helping restaurants optimize their operations and improve customer service.

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Manage your online reputation with ease with MARA AI

MARA AI provides tools to monitor and manage customer reviews and feedback, allowing you to extract actionable insights that can enhance your loyalty programs and be implemented through your point of sale kiosk.

This intuitive tool is designed to ease your Online Reputation Management process, making it more efficient, personalized, and time-saving. It offers the best and most personalized AI for responding to and analyzing your guest reviews.

AI-powered Review Inbox

One of the key features of this tool is the Review Inbox. Your review inbox makes responding to reviews as simple as hitting "Generate reply" and clicking "Send". The Review Inbox connects to multiple review sources, including Google, Booking.com, and Tripadvisor, giving you a panoramic view of all your reviews. And you can even configure review response automation: Why not allow MARA to automatically respond to simple reviews, like 5-star Google reviews with no text, ensuring you never miss a review? Daily notifications about new reviews keep you updated and in control.

Advanced Review Analytics

To help you understand and analyze the multitude of reviews, the Review Assistant also incorporates Review Analytics. This provides actionable, easy-to-understand insights that are tailored exclusively to your business. With MARA, you can quickly get the gist of all your reviews without needing to read each one. The analysis is so detailed that you can find out about specific issues like "water in the pool is too cold" or "lack of vegan breakfast option”. These insights help optimize guest experience without requiring you to be a data expert.

The most personal response AI

MARA's AI isn't just about efficiency; it's about personalization too. The Brand Voice feature allows the AI to adapt to your tone, making sure your responses sound authentically you. Plus, with Smart Snippets, you can "teach" the AI how to respond to recurring praises or complaints. Your AI then incorporates this information into its responses, but always with different words, providing more personalized, relevant replies.

This review response assistant has quickly become a game-changer for over 2000 customers. Its promising capacity to elevate your overall rating, amplify response rates, glean insights from customer feedback, and economize both time and money, is the reason behind its growing popularity.

Final Thought

Selecting the right POS system is crucial for enhancing operational efficiency, improving customer service, and supporting growth in the hospitality industry. The best hotel and restaurant POS systems for 2024, including Oracle Hospitality, HotelTime, and Mews, offer a range of features designed to streamline processes, from managing reservations and tracking inventory to accepting payments and integrating with other systems. With options like Square for Restaurants and Toast POS providing versatile solutions for restaurants, and cloud-based systems like Bit Soft SA and HotelKey offering cost-effective yet powerful solutions, there is a POS system to meet every business's unique needs. Investing in the right POS technology ensures that your business remains competitive, efficient, and capable of delivering exceptional guest experiences.

This post is part of our hero content series on "The Future of Hotel Technology: Must-Have Tools and Solutions for Modern Hotels”