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Google Hotels, formerly known as Google Hotel Finder, is one of Google's projects to funnel hotel searches to online booking platforms. Despite Google's continuous efforts to help business owners connect with travelers and tourists, a significant number of hotels still fail to optimize their presence on Google searches. In this blog, we'll explore how hotel managers and property owners can optimize their presence on Google Searches by mastering Google Hotels.
What is Google Hotels?
Google Hotels is a metasearch engine initially launched as Google Hotel Finder in 2011. Through the platform, users can directly check the availability and compare prices of hotel listings posted on various online booking websites indexed by Google.
Google Hotels make it easier for travelers to compare offers, prices, and amenities across numerous online travel websites. While regular Google search shows webpages, blogs, and articles that may be linked to the keywords used by the traveler, Google Hotels only shows listings that the user can immediately book after their research.
For businesses, Google Hotels is a great way to connect with more clients for free. Compared to other hotel metasearch websites, Google Hotels doesn't charge any commission from property owners. Once a Google My Business account has been made, it will automatically be indexed on Google Hotels.
Before, Google Hotel Finder wasn't that much lucrative when it came to increasing booking rates for hotels. However, today, it's one of the most essential optimization platforms if you want to generate more revenue on your online booking platforms. Recent surveys suggest that 72% of mobile bookings happen after a Google search. That's how much you can lose if you don't optimize your Google Hotels listing.
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How do I list my hotel on Google Hotels?
Adding your business to Google Hotels is similar to setting up your Google My Business account. Here's a quick guide on how to do this:
- Log in to Google Business Profile Manager
- Click Manage Now on the top right corner of your dashboard
- Sign in to the Google Account you wish to use for your business profile
- Enter the name of your hotel and click Next
- Enter the address of your hotel, and click Next. Use a marker on the location of the address doesn't automatically geolocate.
- In the Primary Category box, enter and select the category from the available options.
- You can choose another category under the Additional Category. For example, if your property also has a restaurant or a bar, you can add these categories to your listing.
- Enter a phone number or website URL for your hotel. Then, click Next.
- Verify your account.
What are the Google My Business categories for hotels?
Choose a primary category that describes your business as a whole, and be specific. However, Google doesn't allow businesses to create their own category. If the category you want isn't available, choose a more general category that still accurately describes your business. For example, if you have an "all-suites hotel," you can choose "hotel" instead. This helps Google index and rank your listing on Google Hotels easily.
Here are the Google My Business categories under hospitality:
- Hotel
- Capsule Hotel
- Extended Stay Hotel
- Hot Spring Hotel
- Love Hotel
- Resort Hotel
- Wellness Hotel
How does Google Hotels work?
Google Hotels automatically index Google My Business accounts. To ensure that your listing on Google Hotels will reflect your booking page from third-party websites, make sure that your booking URL is uploaded to your Google My Business account.
Here's how to do it:
- Login to your Google My Business Profile.
- Search for your business via Google Search.
- Click your listing and choose Manage Your Rates within the booking module.
- Confirm your booking page URL.
- Check the room rates and availability reflected on your Google My Business account. Make sure that it's consistent with your current booking calendar.
The process of synching your Google My Business account to your booking calendar will depend on the third-party website you're using. Regardless of your chosen platform, make sure that a booking URL is placed on each of your available listings.
To learn more about optimizing your Google My Business account, read our article Google My Business Guide: How to Optimize Your Profile.
How does a Google Hotels listing look?
Google Hotels listings are mostly populated with business information from your Google My Business account and pricelists from online booking websites.
To ensure that your business has engaging content that can drive conversion, let's go through the sections of a Google Hotels listing.
Overview
The overview of a Google Hotel listing includes the best deals currently indexed by Google, property photos, Google rating, top Google reviews, and recommendations for your listing. It also features data from Google Maps, such as the exact location of your property and nearby tourist attractions.
Prices
Like a hotel booking platform, Google Hotels allow travelers to check the availability of the listing in line with the pricing. The listing prioritizes the best offers from sponsored websites such as Booking.com, Priceline, Agoda, and Hotels.com. Next are non-sponsored web listings such as Good Hotel Club, Stayforless, SuperTravel, and Kayak.
Reviews
Google knows how important guest reviews are for hotels and properties. For this reason, the Google Hotels listing dedicates an entire page to Google My Business Reviews. Travelers can easily sort the reviews based on the amenities, review date, relevance of the content, and overall score.
To further help travelers examine the property, Google Hotels also provide a link to one of the top hotel review websites, Trip.com.
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Photos
The page shows photos only from your Google My Business listing and not from third-party accounts. Because of this, it's best to ensure that your GMB account has updated photos of your property.
About
The About section consists of the general description of your business, the address and contact information, and the amenities. Due to COVID-19, the listing is also optimized to highlight health and safety protocols observed within your property.
What are the benefits of Google Hotels?
It's easy to disregard your Google Hotels listing since it's mostly made of indexed information from your accounts on online booking platforms and Google My Business. Despite this, it wouldn't hurt to check your Google Hotels listing every once in a while, especially if you can enjoy the following advantages:
Push your third-party listing.
Only frequent travelers have online booking apps on their phones. Internet users mostly access online booking platforms such as Booking.com, Hotels, and Agoda through Google searches. So, if you want to increase the conversion rate of your listings on these online travel agencies, it's best to optimize your presence on Google Hotels.
Connect with customers seeking hotels within your area.
One of the key features of Google Hotels metasearch is its direct link to Google Maps. If a user within your location uses non-specific keywords like "hotels near me," Google will automatically pull up your Google Hotels listing. This is not the same with other online booking platforms, where users have to specify the location and check-in dates to access their business details.
Access to Google Insights.
Businesses with active Google Hotels listings have access to Google Insights, a data center for Google My Business account owners. Through Google Insights, hotel managers and property owners can get real-time market data, including the domestic and international booking trends in your location, search frequency, top 5 locations of your bookers, and more.
The data generated from Google Insights have numerous applications. You can re-target your offers based on your actual market, scrap or add a listing based on demand, improve your property based on your usual clients, scale your brand, and more. Regardless of how you will use it, these pieces of information are a sure way to boost your revenue generation.
Better search engine optimization.
Search Engine Optimization (SEO) remains to be one of the leading digital marketing strategies today. With Google Hotels, business owners can easily reach the top spot of relevant search searches without creating numerous content. Hotels no longer need to write articles, do guest posting, and do other SEO techniques just to make it to the top Google search page. Now, all you have to do is to optimize your Google My Business account.
Improved visibility on Google Travel.
Google Travel, previously called Google Trips, is a trip planning service developed by Google for the web. On this platform, travelers can book their flights, accommodation, and activities with the help of Google tools such as Google Maps.
Google Hotels is directly synched with Google Travel. Once a user inputs a location, the platform automatically recommends flights and travel activities. Then, based on the user's viewing activity, Google recommends the top-rated hotels and rental properties in Google Hotels. Having a fully-optimized Google Hotels listing will ensure that your listing will be connected with Google’s recommended flights and travel activities.
Guide clients throughout their entire booking journey.
While online booking websites continue to increase conversion rates of hotels, they also generate a significant amount of drop-off rate.
Potential guests don't push through with their bookings due to numerous reasons: canceled trip, found a cheaper option, saw a bad review, and more. Regardless of the possible causes, accompanying your potential customers through their booking process is imperative to reduce your drop-off rate. With a fully optimized Google Hotels listing, you can ensure that your guests are provided with relevant content throughout their customer journey–from their simple Google search to the actual booking process.
What is the difference between Google Hotels and OTAs?
Google Hotels is just a metasearch engine created to help customers go through hotel listings indexed by Google. Travelers can't book their accommodations on Google Hotels. On the other hand, online travel agencies (OTAs) such as Expedia.com, Hotels.com, Vrbo.com, HomeAway.com, Orbitz.com, and Travelocity allow customers to book and pay for a reservation.
Google Hotels is created to help travelers go through numerous online listings in the fastest and most efficient way possible. They can find the perfect accommodation for them without the need to jump from one website to another. Since businesses can't really manage their reservations, Google Hotels doesn't charge any commission or posting fees. The platform is free.
Aside from this, another major distinction between Google Hotels and OTAs is that Google Hotels doesn't allow businesses to promote their listings through various marketing campaigns, except through Google Ads. Hotel managers and property owners can't run last-minute deals, seasonal discounts, and other booking promotions to increase their booking rates.
To learn more about the top online booking websites for hotels, read The Best Hotel Booking Sites to List Your Hotel in 2023
How to optimize listing for Google Hotels?
Here are some ways on how you can maximize Google Hotels to generate more revenue:
Optimize your Google My Business account.
Needless to say, the most effective way to optimize your listing for Google Hotels is to keep your Google My Business account updated. Make sure that it has updated business information, property photos, and a list of amenities. Aside from this, a steady flow of Google Reviews can help you increase your Google search ranking.
Optimize your third-party listings.
As mentioned a while ago, Google Hotels display the current rates of your listings based on third-party booking platforms. For this reason, it's crucial that you optimize your account on these online booking platforms, especially your price list.
Aside from this, you should ensure a fully synchronized booking calendar. Since Google Hotels also display your property's availability, an error on your booking calendar might prevent Google from indexing your booking URL. Thus, barring your potential guests from reserving your property.
Explore Google Hotel APIs.
Google has created the Google Hotel APIs, a complete guide on how hotel managers and property owners can provide hotel pricing data for Google search results. While this is mostly for website creation, following Google Hotel APIs will allow Google to easily index your content and link it with your Google Hotels listings.
For instance, Google is very particular about the following website content: rates, inventory, availability, tax and fee, and promotions. Aside from this, Google also allows you to maximize your availability by creating room bundles, conditional booking rates, private rates, and more. To learn more about Google Hotel APIs, click here.
Respond to Google reviews.
It's undeniable that the format of Google Hotels listing highlights Google Reviews. Aside from showing property's Google on the Overview tab, there's an entire page dedicated to Google Reviews alone. Since your Google Hotels listing is linked to your online booking platforms, your Google Reviews also affect your listing on third-party websites.
While you can't control what your guests will post about your property, you can decide how reviews would reflect on potential clients through your responses. Your reply can emphasize the positive reviews of your guests, and it can also mitigate the negative effects of bad reviews.
Want to learn more about responding to Google Reviews? Read How to Respond to Every Google Review in Seconds
Maintain an engaging Google Hotels listing with MARA.
Responding to Google reviews can be a daunting task, but it doesn't have to be with our AI Review Assistant, MARA. This intuitive tool is designed to ease your Online Reputation Management process, making it more efficient, personalized, and time-saving. It offers the best and most personalized AI for responding to and analyzing your guest reviews.
Google-ready Review Inbox
One of the key features of this tool is the Review Inbox, which connects to multiple review sources, including Google, Booking.com, and Tripadvisor, giving you a panoramic view of all your reviews. Your review inbox makes responding to reviews as simple as hitting "Generate reply" and clicking "Send." And you can even configure review response automation: why not allow MARA to automatically respond to simple reviews, like 5-star Google reviews with no text, ensuring you never miss a review? Daily notifications about new reviews keep you updated and in control.
Intuitive Review Analytics
To help you understand and analyze the multitude of reviews, the Review Assistant also incorporates Review Analytics. This provides actionable, easy-to-understand insights that are tailored exclusively to your business. With MARA, you can quickly get the gist of all your reviews without needing to read each one. The analysis is so detailed that you can find out about specific issues like "water in the pool is too cold" or "lack of vegan breakfast option." These insights help optimize guest experience without requiring you to be a data expert.
Personalized responses to Google Reviews
MARA's AI isn't just about efficiency; it's about personalization too. The Brand Voice feature allows the AI to adapt to your tone, making sure your responses sound authentically you. Plus, with Smart Snippets, you can "teach" the AI how to respond to recurring praises or complaints. Your AI then incorporates this information into its responses, but always with different words, providing more personalized, relevant replies.
This review response assistant has quickly become a game-changer for over 2000 customers. Its promising capacity to elevate your overall rating, amplify response rates, glean insights from customer feedback, and economize both time and money is the reason behind its growing popularity.
Final Thought
Amidst the myriad revenue-generating strategies available to businesses, prioritizing the enhancement of your Google Hotels listing emerges as a crucial step for future-proofing your enterprise. Harnessing the power of platforms like Google can significantly boost hotel bookings. Moreover, managing online reviews doesn't have to be daunting; with tools like our AI Review Assistant, MARA, not only can you streamline the process and personalize responses, but you can also glean valuable insights from customer feedback. With MARA's user-friendly interface and seamless setup process, there's no reason to hesitate – it's free to test, requires no credit card, and can be operational within minutes.
This article is part of our hero content on "Mastering Google Reviews - A Complete Guide."
Frequently Asked Questions:
Businesses can use Google Hotels by creating a Google My Business Account. On the other hand, travelers can easily access Google Hotels by using Google search or going to https://www.google.com/travel/hotels.
Google My Business, Google Reviews, Google Hotels, and other Google features for the hotel industry allow businesses to funnel hotel searches to their respective booking platforms. This increases the conversion rates of optimized listings indexed by Google.
The metasearch algorithm of Google Hotel automatically links Google My Business accounts to relevant searches, either by location through Google Maps or through relevant keywords. While guests can’t directly book their accommodation on Google, each GMB listing is synched with third-party websites for reservations.
Google Hotels doesn’t charge any commission or posting fee for businesses. It generates revenue through Google Ads, which operates on a cost-per-click model.
